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Building a New Credit Union to Drive Rural Prosperity
2023 Samuel McLeod Award Winner
DNCU has won the Samuel McLeod Business Award for Customer Service Excellence!
Sponsored by RBC
Helping people succeed is at the core of what we do and what motivates us to achieve our purpose of Helping our members succeed through building strong financial relationships. We work hard to build the trusted relationships necessary to help our members achieve their own success.
Our internal culture of MemberFirst helps guide our staff in always putting the member first; constantly striving to deliver a consistent, seamless, positive member experience at every interaction and through every touchpoint and delivery channel. We want to show our members that they are important to us, valued and unique.
We are grateful to each of our members for choosing Diamond North and are honoured to accept this award.
Receiving this award confirms that we are headed in the right direction towards fulfilling our purpose, and it inspires us in our continued pursuit of excellence.
Closing Early April 26th
Our service locations will be closing early Friday, April 26th for a staff convention.
Closing times are outlined below:
- Arborfield & Carrot River - 4:00pm
- Choiceland & Nipawin - 4:30pm
- Big River & Debden - 4:30pm
- White Fox - closed (regular business hours)
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Fraudulent Phone Calls - February 2024
On the weekend of February 24-25, 2024, members reported receiving phone calls from the Diamond North Credit Union Fraud Department. These members were vigilant and recognized that it was not DNCU calling, as the calls were received on the weekend. The callers were fraudsters.
DNCU would rarely (if ever) call you on the weekend or after hours. We would also never pressure you to click links, send or accept eTransfers, etc. If we did need to contact you, we would identify ourselves by name and department and then provide the reason for the call.
If you feel you've received a fraudulent phone call, do not be afraid to hang up and contact us directly at 1-855-862-4242.
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